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1.6 Based on 45 reviews
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I visited the Columbia, MD location and it was the worst. The service there was disgusting. I was very disappointed. The provider was great but the sales people on the other hand lack professionalism and their customer service skills need to be improved. This will be my last time using.

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Visionworks on Fowler has an issue answering their phones for appointments or glasses, even though u just spoke to one department they want answer 1 minute later , no customer courtesy

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gwen wallace 7:08 AM (3 minutes ago) to Visionworks I'm so upset I went back 4 times to pick up my new lens. they had ground the lens wrong and tried to tell me they wanted to regrind them purely cosmetic. The power on one lens was in the middle and the other was to the bottom right corner, I couldn't see. 4 days later no lens ready. They have been so disconcerning about the error. I traveled 40 miles one way to get there. Customer service is... Read more

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I took my husband in April for an exam and glasses. When he got his glasses a week later he had trouble seeing out of them. He stated that he saw everything fuzzy. We spent about $600.00 on his glasses because he uses bifocals. He went back about a week after that and complained that he was having trouble seeing through the glasses and he was told that he just needed to get use to the prescription. He tried for another two weeks and it was... Read more

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Visited the Flagstaff, Az store 3mo ago. Had to travel over an hr to get there because we live in a rural area. Dr. Sherban did the exams for both myself and my daughter. He was horrible!! Come to find out both of our prescriptions were wrong. Had to return the glasses. The lady behind counter said there was no way they could be wrong. Had second exams to find out what was going on. He was down right mean to my daughter and she's not a little... Read more

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Hi; I would like to report a Manager from your Liverpool, NY location. It is the one on Rte 57. I called and spoke with an associate telling her we had just bought a frame ( out of pocket ) for my Daughter a month ago. The arm broke, and she needed a new frame. I spoke with an associate the next day. She informed me that the frame wasn't in the store anymore, and she'd call around and see if another store had it. They did not. She never called... Read more

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Bought two pair. Had to send one pair four times and the other three times before the lab got it right. They are good now but it should never take this long to get it correct. Now I hope the glasses last.

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TERRIBLE CUSTOMER SERVICE at the one in Bowling Green Kentucky. Manager "Cornellouis" is arrogant and very unprofessional. They do not respect appoinments and keep taking walk-in. I made my appoinment a week prior and I had to wait an hour just to be told they could not do the procedure I was there for because there was not enough time to do it. I was suppossed to have my eyes dilated. I had made especial arrangement for my friend to drop me off... Read more

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I took my 6 year old son to vision works 3 weeks ago. Eye doc said he has a lazy eye and would need to start eye patch therapy. I chose to get a second opinion. The specialist said my son doesn't even have a lazy eye. In addition, my son does not need glasses!!! I will never go back again.

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I went to visionworks in potsdam,ny to order 6 pr. Of new contacts. I have until october before my prescrip. Runs out. I am 67. The girl at the desk said i have to order 12 pairs because thats how they come now. I left and went home and called customer service and spoke to jean. I told her i could not afford 12 pairs and she said there was nothing she could do about it. I told her i would never go back to visionworks. They dont seem to... Read more

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