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1.8 Based on 57 reviews
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  • Customers like
    • Variety 5
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    • Selection 2
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    • Horrible customer service 7
    • Customer service 6
    • Slow service 4

Buy one get one free? What a joke after spending $500 hundred dollars for what I consider two pairs of mediocre glasses one pair lasted one week the other pair of frames broke two times in three months and replaced under warranty. Two more broke that I had to pay for at 69.99 a piece the fifth pair just broke and this was two years after purchase. I'm done!

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Very rude, bad customer service. I cancelled an eye exam with my normal optometrist and was never so sorry. I will not go there again. Even after talking to the manager I didn't feel like anything would change. She told me there's nothing she could do about the employees bad customer service. Maybe they had a bad day or something personal going on at home. But said she's not like that. I asked so you allow your employees to drive away customers,... Read more

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I went for the eye exam which was a great deal at $19.00. Being that glasses are a part of my body it takes me forever to find frames that I like. After going through who knows how many, I finally found the ones I liked for $98.00. I had it figured out in my budget approximately how much I would have to pay. Being that I need progressive lens I calculated the lens with a few extra's added it would come to less than $350.00. when I was presented... Read more

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I went for glasses because my husband though For Eyes wasn't participating with our insurance anymore. Eye exam was ok but everything else was horrible. Customer service is non existent....it's like they don't care if you buy or not. When I went to pick up my glasses, I put them on and she could see they needed adjusting. She adjusted them and handed them to me, along with a case and some wipes and walked away from me. A week later, the... Read more

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I went to vision works #5 in san Antonio texas I ordered a new pair of glasses when I picked them up about two days later I noticed the left lens was loose I went back and they cut my lens two small so they ordered me another set of lenses today I went to get them put into my frames it only took 25 minutes I left and went to dress barn which is in the same parking lot not even 10 minutes I noticed something on my lens I took off my glasses and... Read more

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I bought two pairs of glasses from Visionworks in Monroeville, PA recently: one regular glasses and one sun glasses. The sun glasses arrived first, and I pointed out to the sales person that they were very heavy. He assured me that the regular glasses would be much lighter. When those glasses arrived, I found them to be slightly heavier. I have a pharmacist friend who has a scale for weighing light objects. My old glasses, also purchased at... Read more

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Switched from LensCrafters and got screwed. No warranty. Frames were damaged and they would not repair. It's back to LensCrafters for me.

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I called the one in the Miami 33172 flagler area and they told me to come in. I did and there were a few people ahead , okay, guess a bunch of people came in within 5 minutes, no problem. The scheduled appointments kept coming in and of course they went ahead of me even if they allshowed up up to half hour late. Two hours later I am still here. Don't ask me why. I can't assure you I will never come back. Read more

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I recently purchased buy 1 get 1 free pair of glasses. It took awhile to get them due to my script. Less than a month later I had an accident @ work &fell , bent the frames & scratched 1 of the lens . I went to the VISION WORKS store where I purchased the glasses to get them straighten so I could wear them. I was told that there wasn't much that could be done to make them look the way they should . I asked if the glasses were under warranty {... Read more

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I have used vision works for a very long time . I went in today to have a pair of glasses agjusted and i was refused service by the person st the storecounter . As a mater of fact i bought a pair of glasses in December from this very store. She looked inside my arm on my glasses and said shecouldnot adjustmy glaases cause they werenot purchased there ! I will assure you that i will not ever purchase glasses here again !she did not even ask me if... Read more

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