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About 14 months ago, I purchased my last pair of glasses at Visionworks, and except for what seemed to be a high price, all was well. Since that time, I have lost my vision in my left eye (completely blind). While on a recent vacation, I lost the left lens out of my...
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1.0
I didn't like
  • Lack of service and lack of value
#1130211
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Just left Vision works about 2 hours ago.. Bought a pair of titanium frames with progressive lenses foe $360.. The frames broke at the bridge 1 year 4 moths later.. Warrntee was only one year.. I went back and I opted for the same frames again thinking it may have been...
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1.1
I liked
  • Terrable
I didn't like
  • Refused to help me after spending thousands there over the years
#1123313
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In December of 2016, I bought a pair of frames from Vision Works in Chattanooga ,TN on Hamilton. Immediately I could not see ,I called Vision Works and they told me its my prescription maybe I need to just wear them to get used to them.I stopped wearing them and just...
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I didn't like
  • Horrible customer service
#1119711
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Visionworks - Terrible for the 2nd time.

Visionworks
#1131482
1.0
Details
1ST time they broke my frames that were perfect before they got in there hands.2nd time they got my prescription off by 25% on both eyes.Then wanted me to drive to Minneapolis Mn.in rush hour traffic to drop them off.The female named Ann at the Signal Hills mall in West St.Paul MN.Is the reason my glasses got screwed up both times 7months.Never Ever again.
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Visionworks - No Walk In Service

Visionworks
#1129208
2.2
Details
went in to the san tan mall location. they claim to have walk in in service. no customers in the store but they cant do an eye exam, which you need to get glasses. their staff was also very rude.
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Visionworks - Horrible

Visionworks
#1122267
Brandon town mall location. DO NOT GO!!! Horrible Customer service, from the front desk, manager, optometrist and optometrist assistant. Lack of communication and assistance if terrible.
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Visionworks - Slow to no service

Visionworks
#1057339
2.3
Details
We went to the store at Mayfair Mall in the Milwaukee area today. There was only one person working in the store with at least five families waiting to be served. I guess corporate would prefer their potential customers to go to LensCrafters where the stores are properly manned and workers are ready to help.
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I was told by a friend about your sales and that I should check out Vision Works. Being a careful consumer I went to check reviews on them. All I found were ALOT of bad reviews. But what stuck out to me the most was that they were, according to the top right hand of...
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#1112133
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The staff seem quite pleasant and actually picked out glasses I looked good in. I went for the buy one get one deal. When I received them there was a problem with the distance so after going back 5 times to have them readjusted ( supposedly that was what was wrong) I...
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2.0
I didn't like
  • Quality of glasses
  • Quality of workmanship
#1101166
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I was given a pair of trial contact lenses to wear for one week. At my appointment to put the trial contacts in my eyes the salesman held up a plastic bag showing me my years worth of contact lenses I'd be able to take home in a week. If I'm wearing trial lenses why...
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1.0
#1100039
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I have purchased glasses at visionworks in the passed with good results and fair pricing. My glasses were broken so I went back in. Was rushed into a poor fitting frame and when I asked about the buy one get one I had used in the past I was told it would be better to...
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1.7
#1099857
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I contacted your company to see if they cover my insurance. I was told they cannot give this info over the phone and to come by the store with my insurance card. Well, the closest store to me is over 35 miles. So I am expected to drive 72 miles round trip to find out...
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2.0
I didn't like
  • Have to drive to store to see if they cover my insurance
#1098560
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Went to the Visionworks store in Overland Park, Kansas. Store #152. My first complaint is that they didn't call me to tell me that my glasses were ready. They stated that they tried to call my number but that a recording told them that it was no longer in service. I...
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1.1
I didn't like
  • Horrible customer service
  • Quality of workmanship
#1092803
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Contact Visionworks

Mailing Address:
Customer Service Department
Eye Care Centers of America, Inc. 11103 West Avenue
San Antonio, Texas 78213
United States
Phone:
(800) 669-1183
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I bought glasses at store in katy tx at 231 s fry rd. Store mgr. John was very welcoming and very helpful! I walked out with two pairs after using my insurance at a cost of $280.00. One regular pair and one sunglasses pair! John was so knowledgeable and a great multi...
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#1086217
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