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The staff seem quite pleasant and actually picked out glasses I looked good in. I went for the buy one get one deal. When I received them there was a problem with the distance so after going back 5 times to have them readjusted ( supposedly that was what was wrong) I...
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2.0
I didn't like
  • Quality of workmanship
  • Quality of glasses
#1101166
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I was given a pair of trial contact lenses to wear for one week. At my appointment to put the trial contacts in my eyes the salesman held up a plastic bag showing me my years worth of contact lenses I'd be able to take home in a week. If I'm wearing trial lenses why...
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1.0
#1100039
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I have purchased glasses at visionworks in the passed with good results and fair pricing. My glasses were broken so I went back in. Was rushed into a poor fitting frame and when I asked about the buy one get one I had used in the past I was told it would be better to...
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1.7
#1099857
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Visionworks - Slow to no service

Visionworks
#1057339
2.3
Details
We went to the store at Mayfair Mall in the Milwaukee area today. There was only one person working in the store with at least five families waiting to be served. I guess corporate would prefer their potential customers to go to LensCrafters where the stores are properly manned and workers are ready to help.
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Visionworks - Terrible service

Visionworks
#1040625
2.3
Details
Absolutely terrible. This place has awful employees that do not know their products. We were the second appointment of the day, 10:15, and finally got called back at 11am. Two hours later, 570$ later, we went home. We WILL NOT BE BACK!!
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Short Review on December 05, 2016

Visionworks
#967716
1.4
Details
Buy one get one free? What a joke after spending $500 hundred dollars for what I consider two pairs of mediocre glasses one pair lasted one week the other pair of frames broke two times in three months and replaced under warranty. Two more broke that I had to pay for at 69.99 a piece the fifth pair just broke and this was two years after purchase. I'm done!
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Reliability
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Visionworks Customer Care Review

Visionworks
#935625
Purchased glasses then told.me would be 10 days to get them in. My child had filled in 3 hours a month before. This included going in the back to look for lenses, filing insurance, hipaa, payment....then a btw 10 days after transaction completed
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I contacted your company to see if they cover my insurance. I was told they cannot give this info over the phone and to come by the store with my insurance card. Well, the closest store to me is over 35 miles. So I am expected to drive 72 miles round trip to find out...
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2.0
I didn't like
  • Have to drive to store to see if they cover my insurance
#1098560
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Went to the Visionworks store in Overland Park, Kansas. Store #152. My first complaint is that they didn't call me to tell me that my glasses were ready. They stated that they tried to call my number but that a recording told them that it was no longer in service. I...
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1.1
I didn't like
  • Horrible customer service
  • Quality of workmanship
#1092803
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I bought glasses at store in katy tx at 231 s fry rd. Store mgr. John was very welcoming and very helpful! I walked out with two pairs after using my insurance at a cost of $280.00. One regular pair and one sunglasses pair! John was so knowledgeable and a great multi...
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#1086217
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I have been buying glasses every 6 months to a year for the last 13 years for my daughter. I have bought eye glasses in a variety of locations. We decided to try Visionworks on Silas Creek because of their "Buy one, get one at no extra cost" sale, Again, I have...
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1.5
I didn't like
  • Misconstrued information that was given to me
  • Customer service
  • Bait and switch
#1080849
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I had to call back 3 times the receptionist was very rude. I had no idea if the phone call was dropped or the phone hanged up. When I did receive my glasses they had the nerve to just pit the empty glasses in the case without a glasses cleaner cloth, just the plain...
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#1078549
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employees were excellent. I AM VERY DISSATISFIED . I WILL NOT RETURN FOR FUTURE SERVICES. I did not like the prices or promotion. I have worn glasses for over then years and never paid more than my co pay $20-$30. i paid about $80.00 for this visit. I ask why and they...
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3.4
I liked
  • Employees nice
I didn't like
  • Prices and promotions
#1071866
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I had an appointment at 6:15 to get some contacts. I was late, arrived at 6:18 & was told by Sheila that I had to reschedule because the doctor was no longer available. I have already been a customer for 3 years and was just trying to get contact lenses. I got my...
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#1070752
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