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Went to Visionworks in Stillwater MN and ordered frames and lenses. Had my own prescription and was told "no problem" and would be in about 7 days. Got them after 12 days, tech bent them all to *** and handed them to me and said "there ya go!". Put them on and they...
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#1040057
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I gave vision works a try because it's supposedly covered by my insurance. Well then how did I end up walking out the place paying $250! I understand my insurance doesn't not cover both eye and contact exam so I decided to pay out of pocket for contact exam. Then they...
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Anonymous
Anonymous

In their defense if you paid extra to upgrade something that's no ones fault but your own! Learn to say NO.

#1038569
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A few weeks ago I received a coupon for 60% off on a pair of glasses. I went in for an eye exam. Your store had a piece of new equipment for taking pictures of my eyes saving time in the doctors office. Your RECEPTIONIST tried to take the pictures (I do not think she...
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#1037888
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Visionworks Optometry Doctor Review

Visionworks
#1040625
2.3
Absolutely terrible. This place has awful employees that do not know their products. We were the second appointment of the day, 10:15, and finally got called back at 11am. Two hours later, 570$ later, we went home. We WILL NOT BE BACK!!
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Short Review for December 05, 2016

Visionworks
#967716
1.4
Buy one get one free? What a joke after spending $500 hundred dollars for what I consider two pairs of mediocre glasses one pair lasted one week the other pair of frames broke two times in three months and replaced under warranty. Two more broke that I had to pay for at 69.99 a piece the fifth pair just broke and this was two years after purchase. I'm done!
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Visionworks Customer Care Review

Visionworks
#935625
Purchased glasses then told.me would be 10 days to get them in. My child had filled in 3 hours a month before. This included going in the back to look for lenses, filing insurance, hipaa, payment....then a btw 10 days after transaction completed
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Visionworks Customer Care Review

Visionworks
#903530
1.2
I visited the Columbia, MD location and it was the worst. The service there was disgusting. I was very disappointed. The provider was great but the sales people on the other hand lack professionalism and their customer service skills need to be improved. This will be my last time using.
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Unethical Dishonest BAIT AND SWITCH! My wife called with a $49 offer for contact lens exam and fitting during the offer period. She asked for the first available appointment. They "were booked" and scheduled her as soon as they could. After the exam, they charged her...
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2.0
I didn't like
  • Bait and switch
#1032580
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Very poor service, incompetent staff. I bought a pair of prescription glasses, progressive lenses with anti glare coating and transition. They were no good as soon as I tried them on, however, I was encouraged to wear them for a week due to new frames and progressive...
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2.0
#1024700
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I called to schedule appointment for trial contact lenses classes. The employee named Valory put me on about 10 minutes hold and checked if the lenses arrived, then she made an appointment for me. So I asked to double check if the lenses arrived to the office. She said...
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#1023734
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Having been a visionworks customer for over 5 years,that was my first stop when i broke some frames but did not damage the lenses.All i wanted to do was buy new frames that would accept the undamaged lenses.So on Thursday, March 16,I walked into the Fairmount store...
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1.0
#1022369
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My experience has been horrible. I just found out I needed glasses, and let me just say I wish I would have chose a different location...better yet a different eye provider. The professionalism of the entire staff sucks. I honestly felt bad that the optometrist has to...
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1.7
I didn't like
  • Staff nor service
#1007894
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BOGO False advertisement. To get just a single pair was 100$ cheaper. But on the website it clearly states you get a second pair at "No additional cost"
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Anonymous
Crystal Edwards

BOGO absolutely false advertising and false verbal statement. To get free pair was $282 more than getting a single pair, so how is the second pair free? I had them remove al...

3.7
#1003578
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Visionworks is one of many providers who offer a special discount (yeah right) to members of Medicare Advantage plans. I was supposed to get a two hundred dollar discount plus free eye exam. After it was all over, I found out I got a hundred dollar discount, and that...
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Anonymous
Anonymous

They measured your seg height wrong. Go in and have them adjust your glasses (if they're metal) or have them remake them.

1.2
I didn't like
  • Treatment and quality of product
  • Quality of product
#1001149
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