glasses pair store vision service vision works lenses eye customer frames
1.0
Details
I took my husband in April for an exam and glasses. When he got his glasses a week later he had trouble seeing out of them. He stated that he saw everything fuzzy. We spent about $600.00 on his glasses because he uses bifocals. He went back about a week after that...
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1 comment
Anonymous
#1209004

Same thing happened to me at the Williams Field Rd location in AZ. Now I know why they kept telling me to wear them a while.

For those of you reading these reviews, do not to the San tan Valley Mall location.

Review
#894652 Review #894652 is a subjective opinion of poster.
Product
Visionworks Eyeglasses
Reason of review
Bad quality
Loss
$600
Preferred solution
Full refund
1.9
Details
Visited the Flagstaff, Az store 3mo ago. Had to travel over an hr to get there because we live in a rural area. Dr. Sherban did the exams for both myself and my daughter. He was horrible!! Come to find out both of our prescriptions were wrong. Had to return the...
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Review
#890086 Review #890086 is a subjective opinion of poster.
Product
Visionworks Eye Exam
Reason of review
Bad quality
1.3
Details

Update by user Jul 25, 2016

I DO NOT want my review published. This is a private review, and I do NOT want the world seeing this. Pleases send review to VisionWorks, REMOVE IT FROM YOUR SITE PLEASE!!'n

Original review posted by user Jul 24, 2016

Hi; I would like to report a Manager from your Liverpool, NY location. It is the one on Rte 57....
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Review
#887749 Review #887749 is a subjective opinion of poster.
Service
Visionworks Manager
Cons
  • Slow service
  • Not-so-caring-staff
  • Misconstrued information that was given to me
Reason of review
Damaged or defective

Visionworks Eyeglasses Repair Review

1.6
Details
Bought two pair. Had to send one pair four times and the other three times before the lab got it right. They are good now but it should never take this long to get it correct. Now I hope the glasses last.
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Review
#886933 Review #886933 is a subjective opinion of poster.
Service
Visionworks Eyeglasses Repair
Reason of review
Order processing issue

Review in Eye and Ear Care category from Newark, New Jersey | Visionworks review

TERRIBLE CUSTOMER SERVICE at the one in Bowling Green Kentucky. Manager "Cornellouis" is arrogant and very unprofessional. They do not respect appoinments and keep taking walk-in. I made my appoinment a week prior and I had to wait an hour just to be told they could not do the procedure I was there for because there was not enough time to do it. I was suppossed to have my eyes dilated. I had made especial arrangement for my friend to drop me off and pick me up. And all that for nothing!!!My whole afternoon was wasted!!! And then that *** Cornellouis "manager" comes and the least he's interested in is apologizing. Instead he wants me to understand that that's the way things are in there. I feel sorry for Doctor Beckner that he has to work in that kind of place. Dr. Beckner is a very nice man and an excellent eye doctor.
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Review
#881406 Review #881406 is a subjective opinion of poster.
Reason of review
Poor customer service

Short Review on July 12, 2016

I took my 6 year old son to vision works 3 weeks ago. Eye doc said he has a lazy eye and would need to start eye patch therapy. I chose to get a second opinion. The specialist said my son doesn't even have a lazy eye. In addition, my son does not need glasses!!! I will never go back again.
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Review
#881170 Review #881170 is a subjective opinion of poster.
Reason of review
Bad quality
I went to visionworks in potsdam,ny to order 6 pr. Of new contacts. I have until october before my prescrip. Runs out. I am 67. The girl at the desk said i have to order 12 pairs because thats how they come now. I left and went home and called customer service and...
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Review
#872946 Review #872946 is a subjective opinion of poster.
Service
Visionworks Customer Care
Cons
  • Not-so-caring-staff
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I was in a store wanting to know about coverage by my insurance. The one person working was on the phone and said she would be right with me. She also had another customer there. After she hung up with the current call she then took another call. Should your customer...
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Review
#865342 Review #865342 is a subjective opinion of poster.
Service
Visionworks Customer Care
Cons
  • Not-so-caring-staff
  • Horrible customer service
Reason of review
Poor customer service
1.0
Details
I went to Visionworks for their BOGO. It cost me $618 and that was one free!!! Really??? I returned SEVERAL times complaining that I could not see out of one pair. They told me there was nothing wrong and that both pairs were the same prescription. I also complained...
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Review
#856510 Review #856510 is a subjective opinion of poster.
Product
Visionworks Eyeglasses
Pros
  • Selection
Cons
  • Service
  • Bogo
Reason of review
Bad quality

Visionworks Customer Care Review

5.0
Details
I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very friendly and sweet.
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Review
#851833 Review #851833 is a subjective opinion of poster.
Service
Visionworks Customer Care
Reason of review
Good customer service