Contact Information

Visionworks Phone Numbers

Toll-Free Number:

  • (800) 669-1183
  • (800) 669-1183
  • (210) 228-0718
  • (800) 784-7427
  • (210) 201-8445
  • (800) 985-1056
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Corporate Office Address:

Visionworks of America, Inc
175 E. Houston Street 11103 West Avenue
San Antonio, TX 78205
United States



Other Info:

Monday-Friday: 8AM-5PM CT
Saturday & Sunday: Closed

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Summary of Visionworks Customer Service Calls

02:49 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Visionworks to Ask about:

Staff Question:

  • “Poor customer serviceCustomer complaint”
  • “Poor customer service”
  • “Terrible service”

Payments and Charges Question:

  • “Billing issue”
  • “Billing”
  • “Change of direct deposit”

Employment Question:

  • “Retrieve copy of 2017 W2 form”
  • “401k”
  • “Former employment” , Review # 1637353

Product/ Service Question:

  • “Son's glasses broke again after only over one week, this is the second time now....”
  • “Insurance”

Refund Question:

  • “For my refund”
  • “Refund”

Website/ Application Question:

  • “Wrong information on website”

Return/ Replace Question:

  • “Lost my glasses wondering if they are replaceable”

Request for Information Question:

  • “Concern”

Other Question:

  • “Will not give me my prescription”
  • “Pay for glassed”
  • “My glasses have some scratches on the lens & y'all can't do anything about or won't do anything about it”

Visionworks Rating Stats

2.0 out of 5 stars
based on 168 reviews
See all 332 reviews

Rating trend


Visionworks Terms of Service
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Top Visionworks Services

Customer Care, Manager, Eyeglasses Repair

Top Visionworks Products

Eyeglasses, Eye Exam, Eyeglass Lenses

Visionworks Pros and Cons

Pros: Variety, Terrable, Employees nice, Eye exam, At first the employees were nice till you had an issue

Cons: Horrible customer service, Not-so-caring-staff, Quality of workmanship, Poor customer service representatives, Cost


Visionworks is a big eye care corporation in America. These days, this center counts somewhere over 570 optical retail stores within the USA. It is clear that not only adult men and women can suffer from eye diseases, but also children may have certain problems with vision. In such cases, people try to do their best to find quality glasses or lenses. Visionworks stores have many well-known brands in the assortment and unique design collections. So customers may purchase there frames, glasses, lenses and vital accessories for everyday eye care. By the way, Visionworks is a subdivision of HVHC, Inc.

Visionworks reviews and complaints

Visionworks is ranked 62 out of 635 in Medical Supplies and Equipment category

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