Contact Visionworks Customer Service
Visionworks Phone Numbers and Emails
Toll-Free Number:
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(800) 669-1183QUESTIONS ABOUT RETAIL STORES
Customer Service:
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(800) 784-7427QUESTIONS ABOUT ONLINE SHOPPING
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(210) 228-0718
Visionworks Emails:
How to Contact Visionworks Customer Service?
Most Popular Number:
| Total calls: 404 | Issues resolved: 11 | Last call: Mar 3, 2025 |
Visionworks Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Visionworks Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Visionworks is 8006691183. 78% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Visionworks may ask you for the following information to identify you as a customer: first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Visionworks Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Visionworks is 8006691183. 78% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Visionworks may ask you for the following information to identify you as a customer: first and last name or phone number.
People call Visionworks mainly because of product/ service, request for information and staff.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Visionworks is customerservice@visionworks.com. 98% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Visionworks Website:
Visionworks Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
270 E Basse Rd
Ste D101
San Antonio, TX 78209
1936 SW Military
San Antonio, TX 78221
3138 SE Military Dr
Ste 112
San Antonio, TX 78223
7400 San Pedro
Ste 18
San Antonio, TX 78216
6035 NW Loop 410
San Antonio, TX 78238
6301 NW Loop 410
San Antonio, TX 78238
18030 US Highway 281 N
#250
San Antonio, TX 78232
Fax:
Visionworks Customer Service Reviews
I've already answered this. I need replacements and cannot get through by phone. Terrible non-existent customer service.
The new virtual appointments and testing were awesome, however I believed corporate skipped onboarding and orientation for the team at this location . Gossiping and arguing with and about customers instead of displaying conflict resolution or problem solving skills.
My poor mother had to witness a horse and pony show where it took 30 minutes to acknowledge her insurance. Instead they argued her vision insurance ID was incorrect, even after I called the carrier. Incompetence, unprofessional, and overall a horrible experience. It wasn't worth the agony.
In addition, the manager Kimberly lied and said she faxed a referral to an ophthalmologist for my mom. I called and the ophthalmologist intake coordinator for my mother claims she never received a patient referral from Visionworks. I called Kimberly ( manager) who said, "It should of went through). I asked if she could resend it.
She laughed, placed me on hold, returned laughing and replied, You're all set". To date the referral haven't been received. I will never use this location again.
Visionworks has gone downhill in the quality of eyewear and customer service department . Erie Blvd in Syracuse need an all staff makeover.
How Good is Visionworks's Customer Service?
Summary of Visionworks Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Visionworks?
Product/ Service Question:
- “Was at vidionworks a few minutes ago and customer service was terrible and wasn’t able to get a trial contacts due to she said they don’t give contacts away. I’m waiting up to 2 weeks I ordered contacts today and was denied”
- “Upset”
- “Complaint Against office”
Request for Information Question:
- “Need urgent help”
- “Check status of complaint”
- “Appointments”
Staff Question:
- “Rude employee at Hadley ma”
- “Poor customer serviceCustomer complaint”
- “Unprofessional manner”
Employment Question:
- “Need W2”
- “Payroll”
- “Former employment”
Payments and Charges Question:
- “Charged wrong and compliant on a person in a store”
- “Billing issue”
- “I'm have a payment issue store haven't been able to resolve”
Shipping and Delivery Question:
- “Unknown of the location i attended”
- “I have not received my contacts”
- “Order haven't arrived yet.”
Refund Question:
- “Getting refund”
- “Refund”
- “Store will not give me a refund”
Return/ Replace Question:
- “Return”
- “Problems at College Station regarding replacement of faulty frame”
- “Lost my glasses wondering if they are replaceable”
Activation/ Cancellation Question:
- “I made an appointment and replied Y for yes. They canceled my apt upon arrival.”
Cards Question:
- “Not letting my take off of my Dayforce card”
Account Question:
- “Lost trial contact”
Other Question:
- “Glasses hasnt showed up”
- “Glasses not teady”
- “Glasses not ready”
Compare Visionworks Customer Service To
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