Contact Visionworks Customer Service
Visionworks Phone Numbers and Emails
Toll-Free Number:
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(800) 669-1183QUESTIONS ABOUT RETAIL STORES
Customer Service:
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(800) 784-7427QUESTIONS ABOUT ONLINE SHOPPING
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(210) 228-0718
Visionworks Emails:
Visionworks Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Visionworks Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Visionworks is (800) 669-1183. 79% of consumers used this number to address their issues and concerns.
The average hold time is from 5 to 10 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Visionworks may ask you for the following information to identify you as a customer: first and last name, phone number or date of birth.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Visionworks Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Visionworks is (800) 669-1183. 79% of consumers used this number to address their issues and concerns.
The average hold time is from 5 to 10 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Visionworks may ask you for the following information to identify you as a customer: first and last name, phone number or date of birth.
People call Visionworks mainly because of product/ service, request for information and staff.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel unsatisfied after talking to customer service representatives.
The best email to contact Visionworks is customerservice@visionworks.com. 98% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Visionworks Customer Service?
Most Popular Number:
| Total calls: 415 | Issues resolved: 11 | Last call: Jan 26, 2026 |
Contact Information
Visionworks Website:
Visionworks Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
270 E Basse Rd
Ste D101
San Antonio, TX 78209
1936 SW Military
San Antonio, TX 78221
3138 SE Military Dr
Ste 112
San Antonio, TX 78223
7400 San Pedro
Ste 18
San Antonio, TX 78216
6035 NW Loop 410
San Antonio, TX 78238
6301 NW Loop 410
San Antonio, TX 78238
18030 US Highway 281 N
#250
San Antonio, TX 78232
Fax:
Visionworks Customer Service Reviews
When I arrived at my appointment, they let me know that my insurance was denied when in fact they called the wrong insurance company my question is why didnt they call me a week or so before my appointment and let me know so that we can arrange other ways for me to pay Poor customer service. This is the one in Matthews on independence Boulevard.
Pieces coming off. No insurance bought, but should be some consideration for manifacture defects. No consideration given by store employee.
How Good is Visionworks's Customer Service?
Summary of Visionworks Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Visionworks?
Product/ Service Question:
- “Complaint”
- “Was at vidionworks a few minutes ago and customer service was terrible and wasn’t able to get a trial contacts due to she said they don’t give contacts away. I’m waiting up to 2 weeks I ordered contacts today and was denied”
- “Upset”
Request for Information Question:
- “Ask about my insurance”
- “Need urgent help”
- “Check status of complaint”
Staff Question:
- “Rude employee at Hadley ma”
- “Poor customer serviceCustomer complaint”
- “Unprofessional manner”
Employment Question:
- “Need W2”
- “Payroll”
- “Former employment”
Refund Question:
- “Refund sent to for glasses from excellus”
- “Getting refund”
- “Refund”
Payments and Charges Question:
- “Charged wrong and compliant on a person in a store”
- “Billing issue”
- “I'm have a payment issue store haven't been able to resolve”
Shipping and Delivery Question:
- “Unknown of the location i attended”
- “I have not received my contacts”
- “Order haven't arrived yet.”
Return/ Replace Question:
- “Return”
- “Problems at College Station regarding replacement of faulty frame”
- “Lost my glasses wondering if they are replaceable”
Activation/ Cancellation Question:
- “Cancel appt. Can’t do on line”
- “I made an appointment and replied Y for yes. They canceled my apt upon arrival.”
Cards Question:
- “Not letting my take off of my Dayforce card”
Account Question:
- “Lost trial contact”
Other Question:
- “Prescription copy”
- “Disrespectful experience”
- “Eyeglass order”
Compare Visionworks Customer Service To
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