Visionworks Phone Numbers and Emails

Toll-Free Number:

  • (800) 669-1183
    QUESTIONS ABOUT RETAIL STORES
Send Message

Customer Service:

  • (800) 784-7427
    QUESTIONS ABOUT ONLINE SHOPPING
  • (210) 228-0718

Visionworks Emails:

Customer Service
Technical Support
Is this your business?

How to Contact Visionworks Customer Service?

Most Popular Number:

(800) 669-1183
QUESTIONS ABOUT RETAIL STORES
Total calls: 373 Issues resolved: 11 Last call: Apr 19, 2024

What Is the Visionworkscustomer Service Phone Number?

To reach Visionworks customer service, users have different options depending on your inquiry. For questions about retail stores, you can contact Visionworks phone number at 1-800-669-1183. If your query pertains to online shopping, the designated customer service number is 1-800-784-7427.
Moreover, you can reach Visionworks at 1-210-228-0718 for general customer service matters. Whether you're seeking assistance with in-store experiences, online purchases, or general inquiries, these numbers provide avenues to connect with Visionworks support. Utilizing the appropriate number ensures that your questions are directed to the right department, enhancing the efficiency of your communication with Visionworks customer service representatives. Feel free to use the provided numbers based on the nature of your query for a tailored and prompt response.

What Is the Visionworks Corporate Office Address?

The Visionworks corporate office address is Visionworks of America, Inc., 175 E Houston Street, San Antonio, Texas 78205, United States. This serves as the central address for Visionworks operations. In addition to the corporate office, there are other locations you can find, such as 270 E Basse Rd Ste D101 and 1936 SW Military, both in San Antonio, Texas. The Visionworks headquarters offer services related to eye care, vision products, and eyewear. Whether you need to contact the corporate headquarters for business matters or visit one of the specific locations for eye care services, these addresses provide the necessary information for connecting with Visionworks in various capacities.

How Do I Contact Visionworks Customer Support via Live Chat?

Visionworks does not currently provide customer support through live chat. To connect with their support services, consider reaching out via phone or email. You can call the published numbers for assistance. If you prefer electronic communication, you can email customer service at customerservice@visionworks.com for general inquiries. For technical support, you have two email options: webmaster@visionworks.com and websupport@visionworks.com. While live chat may not be available, utilizing the provided contact methods ensures you can still receive the support you need. Whether you have questions about products, technical assistance, or general inquiries, the published phone numbers and email addresses offer alternative channels for reaching Visionworks customer support and addressing your specific needs.

PissedConsumer Club

Contact Information

Visionworks Website:

Visionworks Help Center:

Corporate Office Address:

Visionworks of America, Inc.
175 E Houston Street
San Antonio , Texas 78205
United States

Other Info (opening hours):

Other Location:

270 E Basse Rd

Ste D101

San Antonio, TX 78209


1936 SW Military

San Antonio, TX 78221


3138 SE Military Dr

Ste 112

San Antonio, TX 78223


7400 San Pedro

Ste 18

San Antonio, TX 78216


6035 NW Loop 410

San Antonio, TX 78238


6301 NW Loop 410

San Antonio, TX 78238


18030 US Highway 281 N

#250

San Antonio, TX 78232

More contact details

Fax:

+1 (210) 201 8445

Visionworks Customer Service Reviews

1.6 / 5
Poor
Audrey A Fkr
Incompetence and Rude Team at Erie Blvd Location
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2.4

The new virtual appointments and testing were awesome, however I believed corporate skipped onboarding and orientation for the team at this location . Gossiping and arguing with and about customers instead of displaying conflict resolution or problem solving skills.

My poor mother had to witness a horse and pony show where it took 30 minutes to acknowledge her insurance. Instead they argued her vision insurance ID was incorrect, even after I called the carrier. Incompetence, unprofessional, and overall a horrible experience. It wasn't worth the agony.

In addition, the manager Kimberly lied and said she faxed a referral to an ophthalmologist for my mom. I called and the ophthalmologist intake coordinator for my mother claims she never received a patient referral from Visionworks. I called Kimberly ( manager) who said, "It should of went through). I asked if she could resend it.

She laughed, placed me on hold, returned laughing and replied, You're all set". To date the referral haven't been received. I will never use this location again.

Visionworks has gone downhill in the quality of eyewear and customer service department . Erie Blvd in Syracuse need an all staff makeover.

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Guest-5704857
Horrible customer service
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1.0

On Friday, Mar 17, 2023 my son and I had our last exam at the Visionworks in Seekonk, MA. At the end of that appointment I made appointments for the following year for Monday Mar 18, 2024; for which I received an immediate text confirmation.

At the beginning of Mar, not remembering this appointment, I sent a calendar reminder for myself, for Sunday Mar 10, 2024 to try and schedule annual exams, for my son and myself. On Sunday Mar 10, 2024, when accessing my phone and computer, to schedule an appointment, I discovered the existing appointment, eventually discovering a pair of text messages sent Monday Mar 4, 2024 to confirm our Mar 18, 2024 appointments. I immediately confirmed and received a reply of receipt of my confirmation. As a single parent with a very busy job who gets many, many text messages per day, it is not uncommon for some to be overlooked.

On Monday Mar 11, 2024 I received two text messages confirming both appointments, for my son and I, on Monday Mar 18, 2024. Knowing this was coming, I arranged to take time off work, and arranged my schedule to be able to take the time off. On Thursday Mar 14, 2024 at 5:19 pm I received a call from the Visionworks Seekonk office informing me that my appointments had been given to someone else. When I asked why I was given a very disappointing excuse regarding poor computer automated scheduling systems.

It was offered to try and contact the individuals to whom my appointments were given to try and correct the situation. I expressed that try doesnt help me when Ive already made arrangements and try doesnt guarantee anything. I ended the conversation and contacted Visionworks customer service to submit a complaint. After completing the complaint, I reviewed my text messages and discovered the pair of text messages from Visionworks on Monday, Mar 11, 2024 confirming the Monday Mar 18, 2024 appointments.

I again contact the Visionworks in Seekonk, MA expressing additional displeasure with the contradiction of a cancelled appointment and confirmation text messages. The customer service representative, who identified herself as Shea, in a very condescending manner, again blamed the poor computer scheduling system. I expressed my position that, since this was the fault of their scheduling system, I believed the correct course of action would be to contact the individuals to whom my appointments were given, explain the error and return the appointments to me; not try to get the individuals to give up their appointments. Shea claimed that she never said try rather that she would (an inaccurate claim).

I accepted her assurances that the situation would be corrected however, prior to ending the phone call Shea stated Ill see what I can do; a statement which I informed here did not leave me with much confidence. She called me back at 6:46 pm Thursday Mar 14, 2024 and informed me that my sons appointment had been restored but, that she was waiting to hear back from the other individual concerning my appointment. At this point I have no assurance that Ill get complete resolution and do not understand why I do not simply get my appointment back leaving the notification of the other individual to follow. This entire situation is very disappointing, from the way which customer service handled the error to the unsatisfactory one missed text and my appointments are given away.

At the VERY least there should have been at least one other attempt to contact me.

Visionworks needs to correct what is clearly a serious problem with their scheduling system. Regardless of the final outcome, I will be taking my business elsewhere in the future, and ensuring I relate my problem to as many others as possible in the hopes others can avoid such a fiasco.

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Tanika H Ubb
Conplaint
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2.2

The staff is very rude and unpleasant except the doctors and mixed lady. The front desk reps that seat on the right on Oct 5 & 6 is extremely rude and lack customer service skills.

And if you ask a question or question them. They will cancel your appointment and advised you that you cancel your appointment.

And advised you that you did it yourself. She was also polite with rudeness to tell me that a better have a better day.

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Tanika H Ubb
Complaint
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2.0

Went to Clarksville TN location on Oct 5 and scheduled two appointments. The staff lady that sat on the right side as you are walking in was rude.

She starting assistance then rudely help someone else. Then I came to my appointments the next day. The same lady in the same seat. Told me that I cancel your appointment rudely and grin and told me I better have a nice day.

I have notice the only staff member that is nice at this location is the mixed race lady and the doctors. The location should redo staff especially front desk and trained new team member on how to he a better person and real customer service skills.

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How Good is Visionworks's Customer Service?

Sherilynn Lsd
Sherilynn Lsd
Feels Disappointed | Dec 20, 2023

No one called me back

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Constance H Mpr
Constance H Mpr
Feels Disappointed | Sep 09, 2023

My overall experience at Visionworks was crap. I spent hundreds of dollars on designer glasses that also had to be custom made for me because I’m nearly blind as well as light protective things and basically the gist of it is I spent a whole Lot of money to be treated like crap. And since nobody wants to give me her name and didn’t have name tags on, I’ll continue to bless the blonde haired girl at the Fredericksburg location. She does not deserve a job. If so, put her in the back stocking and stuff because if you keep her on the front in somebody is going to end up hurting that girl. I was able to walk away will the next person be able to walk away when somebody’s laughing at them over whether they can get their glasses are not instead of diffusing the situation or trying to Descalate it she poured gasoline on it. Best part was the general manager was there the whole time when I came back the second time she came out of the back to make sure that she was there. Honestly, the assistant manager needs to be the manager. Give her a shot and let’s see if she can do better because she handled herself well.

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Erin H Apv
Erin H Apv
Feels Disappointed | Jan 10, 2023

No one ever answers the phone ever, and you can’t email or leave a message. The chat bot is a joke- can’t answer any questions. This place is awful!!!!

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Summary of Visionworks Customer Service Calls

492 TOTAL
CALLS
02:42 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Visionworks?

Staff Question:

  • “Poor customer serviceCustomer complaint”
  • “Unprofessional manner”
  • “Lackluster customer service/missing glasses”

Product/ Service Question:

  • “Why is Visionwork close at Corpus Christi,Texas?”
  • “I have a VSP voucher, but why won't Visionworks take it?”
  • “Warranty”

Request for Information Question:

  • “Was given wrong price for Childs glasses and was unfairly treated until I requested better service from the store manager and corporate office”
  • “Technical support”
  • “Reschedule”

Employment Question:

  • “Former employment”
  • “W2s”
  • “Former employee needs redacted w2”

Shipping and Delivery Question:

  • “I have not received my contacts”
  • “Order haven't arrived yet.”
  • “Shipping info”

Payments and Charges Question:

  • “Billing issue”
  • “I'm have a payment issue store haven't been able to resolve”
  • “Billing”

Refund Question:

  • “Store will not give me a refund”
  • “For my refund”
  • “Refund”

Return/ Replace Question:

  • “Problems at College Station regarding replacement of faulty frame”
  • “Lost my glasses wondering if they are replaceable”

Activation/ Cancellation Question:

  • “I made an appointment and replied Y for yes. They canceled my apt upon arrival.”

Cards Question:

  • “Not letting my take off of my Dayforce card”

Other Question:

  • “Complaint Against office”
  • “Need urgent help”
  • “My glasses were ordered wrong and my wife glasses were ordered wrong also”

About

Summary

Visionworks is a big eye care corporation in America. These days, this center counts somewhere over 570 optical retail stores within the USA. It is clear that not only adult men and women can suffer from eye diseases, but also children may have certain problems with vision. In such cases, people try to do their best to find quality glasses or lenses. Visionworks stores have many well-known brands in the assortment and unique design collections. So customers may purchase there frames, glasses, lenses and vital accessories for everyday eye care. By the way, Visionworks is a subdivision of HVHC, Inc.

Visionworks reviews and complaints

Visionworks is ranked 131 out of 1038 in Medical Supplies and Equipment category

Area Served

USA

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