I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our scheduled time.
My 6 year needed glasses, this will be his first pair. We waited another 30 minutes to have two boxes of frames thrown in front of us and told that's what we have to choose from because of our insurance. Now when you walk in the store there are walls and walls of beautiful frames. Little to say I felt humiliated and was lost for words trying to explain ins to a 6 year old.
We did find a frame and they broke in the first week. Took them back to be fixed never received a call kept calling with no response. months have gone by and they can't find his glasses anywhere. Received a call from a gal in the ins.
Dept cuz time has passed and ins has changed. She told us we had to come in and yes pick from another box. I told her how I felt, was givin no apologies, nothing. We went to walmart and received ninja trutle frames and lenses only paying 77 out of pocket, didn't have to choose from a certain box.
He received his glasses in 3 days and they gave a year guarantee on them.
Do I feel like I was discriminated against because of our ins. YES