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Verified Reviewer
New Reviewer

Where are my glasses?

Visionworks - Where are my glasses?
The staff were very nice but I have been waiting over a month for two pair of glasses. All I get is a message that says my orders are pending so they can get my glasses right. I have gone to Visionworks in another state for years and never had this issue. I am very disappointed.

User's recommendation: Find a place you don’t get a recording tell you to wait.

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ID
#3904677 Review #3904677 is a subjective opinion of poster.
Location
Huntington Station, New York
Pros
  • Nice staff
Cons
  • No real reason for delay
Preferred solution
Deliver product or service ordered
New Reviewer

STORE NEVER ANSWERS PHONES

Can NEVER get anyone to answer phones. You're on hold for EVER with recording saying someone will be with you. Yet when you are actually in the store they answer phones while helping you. VERY PISSED!!
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ID
#4129775 Review #4129775 is a subjective opinion of poster.
Location
Elizabethtown, Kentucky
Preferred solution
Question answered

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Verified Reviewer
New Reviewer

Eye Exam at Riverhead New York

1 Scheduled eye exam for 10am, arrived at 9:45 and the store is still closed. 2 Expected to see an eye doctor, instead I had to sit through a vertual exam with someone 120 miles away. 3 Nobody helpfull, staff acted like they didn't want to be there

User's recommendation: Go somewhere else.

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ID
#3911178 Review #3911178 is a subjective opinion of poster.
Location
Riverhead, New York
Cons
  • No real in person eye doctor
Loss
$80
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I can never, ever, ever get a live person from the store.

I tried to create an account and it tells me that I don't exist even though I was just there this year. I just wanted to know when my last appointment was for my contact lenses. So aggravating.
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ID
#3907408 Review #3907408 is a subjective opinion of poster.
Location
Roslindale, Massachusetts
Preferred solution
Just an answer when my last appointment was for my contacts so I can reorder them.

Cancelled appointment by them without my knowledge

No interaction with any customer service at all. I sent them an email and received a Mailer demon failer notice in return.

User's recommendation: Fake company.

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ID
#3870588 Review #3870588 is a subjective opinion of poster.
Location
Hudson, New York

The place is very unprofessional