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This is the 2nd time I bought glasses from Visionworks . The year 2016 I purchased a pair of MUST HAVE frames. Later I damaged then and VW via insurance replaced and than the trouble began I was told that the exact frame had been discontinued but the same frame of a...
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2.5
#1173983
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Two years ago come June I purchased my glasses at VisionWorks at SouthLake Mall Merriville Indiana I weat TriFocals I returned 5 different times to tell them I could not see out of the lens they provided for me after getting no satisfaction I gave up and carried a...
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1.0
I didn't like
  • Returning 5 times with no satisfaction
#1177864
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Just left Vision works about 2 hours ago.. Bought a pair of titanium frames with progressive lenses foe $360.. The frames broke at the bridge 1 year 4 moths later.. Warrntee was only one year.. I went back and I opted for the same frames again thinking it may have been...
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1.1
I liked
  • Terrable
I didn't like
  • Refused to help me after spending thousands there over the years
#1123313
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Likely going to fall on deaf ears anyway but going to throw this out there nonetheless..... Wife picked out two pairs of glasses on their buy one - get one free holiday special At Vision Works in the Valley View Mall in La Crosse Wisconsin. Time to pick them up, the...
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theickley_34
theickley_34

Two years ago my wife and I purchased glasses from Vision Works in the Valley View Mall in La Crosse Wisconsin. Wife received her glasses and they did not fit right. After tw...

1.7
I liked
  • Eye exam
I didn't like
  • Not-so-caring-staff
#1147043
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MYSELF AND MY HUSBAND WENT IN ON THE 30TH OF DECEMBER AND GOT OUR EYES EXAMINED AND PAID FOR OUR SERVICES BY CHECK, OF COURSE CHECK CLEARED THE BANK RIGHT AWAY. ON THE DATE PROMISED I CALLED ABOUT THE GLASSES AND WAS TOLD A COMPLETELY DIFFERENT DATE THAN WHAT WAS...
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1.8
I didn't like
  • Rude customer service and failure to deliver product as promised
#1165461
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I had my eyes checked and a prescription given at the VA hospital where I go for my health care needs. I go to Visionworks for the glasses because they have the buy one get one deal going on. I got 2 pairs of glasses there 2 years ago and paid less than $400 for both....
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Anonymous
Anonymous

Yeah its pretty much ***

Anonymous
Dissatisfied

I had the exact same experience with the Visionworks brand HD lenses. Paid $879 for 2 pairs of glasses, their high def progressive lenses were $299/each lens & promised t...

#547389
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About 14 months ago, I purchased my last pair of glasses at Visionworks, and except for what seemed to be a high price, all was well. Since that time, I have lost my vision in my left eye (completely blind). While on a recent vacation, I lost the left lens out of my...
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1.0
I didn't like
  • Lack of service and lack of value
#1130211
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I have been trying to give this place the benefit of the doubt. When they want your money they collects it up front. It's been going on 2 weeks and I haven't heard on my eyeglasses or contacts so I called to get the update because they don't give you a courtesy call....
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1.1
I liked
  • Doctor
#1158025
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I called to see if my grandson glasses was ready and the girl on the phone said that his glasses was ready i got y grandson and went up their and another lady could not find them they looked and looked and then they said they are not ready and she said that it will...
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3.0
#1160840
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Contact Visionworks

Mailing Address:
Customer Service Department
Eye Care Centers of America, Inc. 11103 West Avenue
San Antonio, Texas 78213
United States
Phone:
(800) 669-1183
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Visionworks - Prescription was wrong twice

Prescription was wrong twice. It took forever to get my glasses in. They did not notify me when they came in. they try to sell them to me like a car salesman trying to sell me a car I didn’t want. I explained that they were so strong that I could not see through them. Then when I would look to the ground it looked like the ground Was moving. The staff is rude and uneducated.
1.6
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1175439
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