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I went to the Vision works in New Hartford, NY for a contact lens exam on 10/3/2018. The optometrist did not introduce himself but my RX says Paul George, OD. He never asked me a question. Not what I do for a living? Was I having a problem? What do I do for reading?...
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1.0
#1373849
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I went into the store on Scenic Hwy on Saturday, October 6, 2018. I was greeted immediately by Audrey with a bright smile. I told her my reason for being there and she proceeded to help. Audrey never left my side the entire time. This was my first visit and I was...
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Anonymous
Anonymous

The Grand Junction Vision works store has always been nothing but helpful and friendly to me. They have gone the extra mile with me.

5.0
#1376002
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I bought two pairs of glasses from Vision Works here in Kernersville, NC in March 2017. I noticed in the following January that there were some thin scratches in them, which was odd, as I take good care of them, and never use chemicals on them. Then over the next few...
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1.0
I liked
  • Couple of the customer service people
#1374932
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In October of 2017, I bought a pair of frames from Vision Works in Allentown Pa at Hamilton Crossing. Immediately I could not read with these progressive lenses ( I've had progressive lenses for years so it was not a matter of getting used to them). I went back to...
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1.7
I liked
  • At first the employees were nice till you had an issue
  • Employees nice
I didn't like
  • Getting the wrong rx
  • Getting glasses that i can not use
#1362216
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Visionworks - I could not get my glasses ajusted

I called them told them that i just need my glasses ajusted there sliding downi had no ride 5:00pm im in the wheel chair so left the parking lot and no help please call me my Tel. #404 797 2215 Gisela Mann
1.0
Details
Delivery Service
Reliability
#1375105
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Went to a VisionWorks store today with a pair of broken frames purchased only six months ago. While I realized it was a long shot that I could put my lenses into a new frame since they are progressives, I asked. The first lady was very helpful and explained why that...
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3.0
#1357938
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HAD 1ST. EYE EXAM IN THIER STORE. 1ST.PAIR OF GLASSES WE NOT CORRECT. WERE PROGRESSIVE BI-FOCALS. THE IST. DR. WAS IN SUCH A HURRY THE ENTIRE EXAM,I WAS WORRY ABOUT A CORRECT EXAM.AFTER THE 1ST.PAIR WERE NOT CORRECT,THEY SET UP ANOTHER EXAM WITH A DIFFERENT DR.-IN...
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#1354721
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I saw a "temporary" optometrist at VisionWorks for a recent eye exam to get a new Rx for my progressive bifocals. After an unusually short exam, I took the new Rx to the VisionWorks store. I brought in my own frames as the multitude of frames for sale all are very...
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1.0
I didn't like
  • Getting the wrong rx
  • Horrible customer service
  • Failure to tint lenses
#1340072
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Visionworks - Complaint DISCRIMINATION

A bunch of crap if the Normal bussiness hours are 7A.M TO 9P.M it 2:41p.m on a monday now ! Why not answer?? The craziness the company puts the customer through.
#1358021
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At this time I have had it with Vision work, I am a long time customer since 2010, I have put up for many years with manager and staff being the most nasty place to come to for product that not really quality but dealing with the strong none care of customer. I came...
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1.0
#1307450
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