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My husband had glasses made at Visionworks in the mall in Charleston, WV and was taken care of by Donald. He had such a good experience that when I had to get glasses a couple of weeks later, I went straight to Visionworks. My husband also wanted to get the nose pads...
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3.0
#1426048
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I came the vision works store in the southwest plaza shopping mall (Littleton, Co) and was served by Heather Nau (general manager). My purpose was to participate in a promotion that I received by email (2 pair of single vision glasses for 49.95). Upon entering the...
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Anonymous
Kay B

I got glasses during that promotion and it was very clear to me that as long as you picked a yellow tag frame ($69.95) , you could get 2 for $49 for single version or 2 for $8...

RubberyCanaanDog
RubberyCanaanDog

Yes, The BBB is not very effective in resolving issues, but; it is a respected source of information for those consumers concerned about the integrity of whom they patronize. ...

1.0
#1395845
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I purchased a pair of glasses at Visionworks just for reading so I really didn't use them often, so one day I put my glasses on after having them for a month or so and they broke (the arm fell off). I went back to the store hoping they would fix them. The women told me...
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1.0
I liked
  • I thought i liked them but when a problem arose
#1436042
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I purchased two pairs of glasses with scratch resistent, no line bifocals, transitions, and varilux lenses for both pairs. I had a scratch on one of them and I called and spoke with the manager. The manager told me to come in and he took my glasses to the back and said...
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1.0
I didn't like
  • Not-so-caring-staff
  • Delivery time
  • Cost
#1395590
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Visionworks - Failure to provide promises services

Your adds plainly state that Visionworks provides eye exams and glasses for a stated priced. In your Bend Oregon store it has been months since you have been able to provide those services. That is called false advertising and I will be contacting the State Attorney's office and filing civil complaints
1.0
Details
Additional Fees
Additional Services
Customer service
Delivery Service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Layout of Store
Prescription Services
Price Affordability
Product or Service Quality
Reliability
Value for money
#1441003
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December 6, 2018/10:15 there was an appointment booked on Monday. However, the information was not transferred into the appointment schedule for the Cumberland location in Georgia. Not only did the present scheduler acknowledge the appointment card, but also assisted...
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#1417229
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I had a yearly appointment today after I had been notified and called 3 times by this company and the location where I go. I go today, I am the 1st person through the door for a 9am appointment, I am the last served because of my insurance type, STRIKE ONE. Then I am...
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1.3
I liked
  • New doctor
  • He was vantastic
I didn't like
  • Manager
  • Lack of customer service
  • Location of frames
#1397009
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Just left Vision Works in Tinley Park after making an attempt for an eye exam using my insurance. Your employee at the sevice desk lacked the necessary intellect to go about being able to verify my Vision coverage even after I had given her enough of my personal...
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#1415156
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Today I took in my second pair of broken frames, the left hinge broke on both pair, I feel that they need to be reeplaced at no charge for being defective, they want $92 for them, thats with a 25% discount....I had surgery, so I'm not working yet...I cant afford that!!...
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Anonymous
Kay B

You have a 30 day warranty from Visionworks and the option to buy a one year warranty for $30. If you have vision insurance, it could cover part or all of the warranty. Sounds...

1.7
#1405468
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Contact Visionworks

Mailing Address:
Visionworks of America, Inc
175 E. Houston Street 11103 West Avenue
San Antonio, TX 78205
United States
Phone:
(800) 669-1183
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Visionworks Products and Services

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Visionworks - Annoying

The company advertise that they take walk ins But everytime you walk-in they are booked for that day so they shouldn’t advertise walk-ins because it’s not true. Also, went in to inquire about an appointment & there were at least 3 associates free of customers but in the middle of assisting me the associate starts helping someone else & I found that rude. I have to come here because they are in network with my insurance company otherwise I wouldn’t.
2.9
Details
Additional Fees
Additional Services
Customer service
Delivery Service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Layout of Store
Prescription Services
Price Affordability
Product or Service Quality
Reliability
Value for money
#1441561
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