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1.7
Details
On Monday i came in and purchased eye wear feom you guys as I always do. I called the store on Friday about 2:30pm to see if my contacts had come in and was told that they were in. So I asked why didn't I receive a call. I was told that i was next on the list to call,...
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Review
#1708842 Review #1708842 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Some Inconsiderate Staff

Visionworks in Pittsburgh, Pennsylvania - Bad management

5.0
Details
employees are most important in stores thats why managers need to be reveiwed often,I worked for one crazy one which is still there.twelve employees has left in the six years that I was there.
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Review
#1679595 Review #1679595 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Loss
$32000
Preferred solution
had to leave

Visionworks - The insurance that they take for my company which is in there same building she act like they didn't take it was not worth anything

1.0
Details
The lady at the front desk at Visionworks what my insurance would pay she's like well if you spend $99 go pay that if you spend a hundred and one they only give you 20 that's a complete lie she argued with me still the girl next to I have *** insurance right in front of me and then I get home and call the insurance company which is in the same building and they're like she's nuts and I was on the phone an hour with them he is figured out and I can't believe Deborah working for them I can talk to some waiting for their face and until they next which is wrong to have that insurance agency insurance that they take that they rent remind surance company Highmark
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Review
#1677046 Review #1677046 is a subjective opinion of poster.
Pros
  • By my house
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Rude Employees
  • Buy One Get Obe Scam

Visionworks in Hialeah, Florida - Poor customer service

1.0
Details
We had 2 appointments and the wait time was 1.5 hours. Why schedule any appointment if they don’t have the professionalism to honor it.
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Review
#1678965 Review #1678965 is a subjective opinion of poster.
Product
Visionworks Eyeglasses
Reason of review
Not as described/ advertised
Preferred solution
Should of Ben offered a discount on the glases

Visionworks - BEWARE

1.4
Details
Athens Georgia has a store with and excellent technician and doctor. The rest of the staff are arrogant and incompetent. I know that customer service has gone down hill but these people cannot go any lower. If you want to be treated like dirt then go to this store. Just be aware they will talk down to you and not tell you what has to be done to obtain your glasses.
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1 comment
Anonymous
#1759689

Visionworks customer service is bad.

Review
#1650123 Review #1650123 is a subjective opinion of poster.
Pros
  • Accept insurance
Cons
  • Customer service is sucks the worst customer service ever
  • Customer service the worst ever encountered
Reason of review
Poor customer service
Preferred solution
Close the store

Visionworks in Chantilly, Virginia - I have not received my contacts

2.6
Details
I need my contacts right now
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Review
#1662150 Review #1662150 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$90
Preferred solution
Deliver product or service ordered

Visionworks in Plymouth, Massachusetts - Wrong prescription

2.2
Details
I believe I got an incorrect prescription on both glasses and contacts which both obscenely expensive the deals weren’t really a deal
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Review
#1657923 Review #1657923 is a subjective opinion of poster.
Product
Visionworks Eyeglasses
Pros
  • At first the employees were nice till you had an issue
Cons
  • Getting glasses that i can not use
Reason of review
Prescription wrong can’t see properly
Loss
$400
Preferred solution
Full refund
Tags
  • Poor Business Model
  • Visionworks Buy One Get One Scam
  • Getting Glasses

Visionworks in Philadelphia, Pennsylvania - Never again

1.8
Details
Lens are blurry never wipe clean
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Review
#1654692 Review #1654692 is a subjective opinion of poster.
Product
Visionworks Eyeglasses
Pros
  • People were very nice and friendly
Reason of review
Bad quality
Loss
$100
Preferred solution
News lens

Visionworks in San Antonio Central, Texas - Excellence service

5.0
Details
Ladys at military dr location are great!. I have insurance and the last time i got glasses was over 5 yrs ago. And they cost me over $500 for one pair( not a visionworks place). We came in and was greeted and helped . Love the set we got and they were able to fit our old frames with jew new lenses. Will be making visionworks our new place. Thank you. Amy Suarez.
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Review
#1646472 Review #1646472 is a subjective opinion of poster.
Pros
  • Wonderful service
Reason of review
All of the above. Very happy customer.

Contact Visionworks Customer Service

Mailing Address:
Visionworks of America, Inc
175 E. Houston Street 11103 West Avenue
San Antonio, TX 78205
United States
Phone:
(800) 669-1183
All Visionworks Contacts

Visionworks Products and Services Reviews

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Visionworks in Denton, Texas - Never doing business with them again

1.0
Details
I patiently waited 30 minutes for my turn to order contacts. Then they waited on people who came in after I did. I’ve been a customer there for 10 years. I left and went to Target and was in and out in less than 10 minutes. Target less expensive too. Bye bye Vision Works!
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Review
#1638306 Review #1638306 is a subjective opinion of poster.
Service
Visionworks Customer Care
Reason of review
Poor customer service