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2 comments

I purchased two pairs of glasses in Sept 2014 for a total of $559, took one pair in for adjusting in July, 2015, Technician scratched them by mistake and they reordered the lens. They replaced the lens without a problem. I took them back on 10/1 because I had dropped my glasses and scratched the left lens, 'Joe' at the Shoppes at River Crossing location said that my warranty ran out on 9/11/2015, I am legally blind in the right eye and rely on my left one and for your company to deny a claim for 19 days is utterly ridiculous.Most normal people do not replace glasses on a yearly basis so why would your company CHARGE only for a 12 month period.

Reason of review: Damaged or defective.

Monetary Loss: $559.

Preferred solution: Let the company propose a solution.

I liked: Professional.

I didn't like: Warranty.

Company wrote 0 private or public responses to the review from Oct 02, 2015.
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Anonymous
#1076621

all warranties are for 12 months only ... its the length of your prescription... they can't remake new glasses with an outdated Rx

Anonymous
#1042604

Call corporate. I cannot stress to you enough how fruitful that endeavor should end up for you.

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