Product: Visionworks Customer Care Clear all filters (28 of 28 reviews match)
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Visionworks - Bad store service

Office workers slow as *** tell you to wait and then works with other guest coming in the door.
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Visionworks Customer Care
#1167209
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Visionworks - Will visit again and again!

Staff was friendly, informative, very helpful as well as fast. This was my second time visiting this store and I'm sure I'll return the next time I need assistance with my vision. Thank you Visionworks! Brian H. Gretna, La.
5.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Visionworks Customer Care
#1164387
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I ordered glasses about two months ago.I picked out frames and gave my perscription to the receptionist. I called the Marqette ave. location where I went for them a few different times, and I was always told they still didn't have them even after two weeks went bye,...
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Visionworks Customer Care
#1147432
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About 14 months ago, I purchased my last pair of glasses at Visionworks, and except for what seemed to be a high price, all was well. Since that time, I have lost my vision in my left eye (completely blind). While on a recent vacation, I lost the left lens out of my...
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1.0
Product
Visionworks Customer Care
I didn't like
  • Lack of service and lack of value
#1130211
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Visionworks - No Walk In Service

went in to the san tan mall location. they claim to have walk in in service. no customers in the store but they cant do an eye exam, which you need to get glasses. their staff was also very rude.
2.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Visionworks Customer Care
#1129208
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I contacted your company to see if they cover my insurance.I was told they cannot give this info over the phone and to come by the store with my insurance card. Well, the closest store to me is over 35 miles. So I am expected to drive 72 miles round trip to find out ?I...
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2.0
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Visionworks Customer Care
I didn't like
  • Have to drive to store to see if they cover my insurance
#1098560
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Went to the Visionworks store in Overland Park, Kansas. Store #152. My first complaint is that they didn't call me to tell me that my glasses were ready. They stated that they tried to call my number but that a recording told them that it was no longer in service. I...
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1.1
Product
Visionworks Customer Care
I didn't like
  • Horrible customer service
  • Quality of workmanship
#1092803
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I went to the Collierville store on Byhalia and Poplar to buy some new glasses.The staff was very friendly and kind. They were attentive. They were helpful. They took care of all my needs and found me some really cute glasses. They had a good selection of glasses. The...
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5.0
Product
Visionworks Customer Care
I liked
  • Customer service
#1064598
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I called to schedule appointment for trial contact lenses classes.The employee named Valory put me on about 10 minutes hold and checked if the lenses arrived, then she made an appointment for me. So I asked to double check if the lenses arrived to the office. She said...
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Visionworks Customer Care
#1023734
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Having been a visionworks customer for over 5 years,that was my first stop when i broke some frames but did not damage the lenses.All i wanted to do was buy new frames that would accept the undamaged lenses.So on Thursday, March 16,I walked into the Fairmount store...
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1.0
Product
Visionworks Customer Care
#1022369
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