Product: Visionworks Customer Care Clear all filters (0 of 35 reviews match)
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I want to Vision Works because of the Insurance I had. I wasn't in dire need of glasses, just another extra pair. The sales lady pull a lick one on me and fitted me for bifocals in my lenses? She did this on her own. You see the glasses that i am wearing and there are...
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Visionworks Customer Care
#1240922
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Visionworks - Very poor service and very expensive

Was misinformed on product and never told that there was a deductible after buying insurance
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Visionworks Customer Care
#1230960
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The staff's customer service is horrible.I wasn't greeted by any staff except the doctor. I signed in no one still have greeted me. Two employees walked in never acknowleged we were there. The basic eye exam picked up the clip board still haven't greeted et some....
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2.3
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Visionworks Customer Care
#1202858
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I went to the Rosedale store no helped me at all. When a guy did it took hours to complete the form for the glasses see he went to help other people and let me sit. When you spend that much money on a pair of glasses they should help you out. Also no call saying they...
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2.1
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Visionworks Customer Care
I didn't like
  • Service no one seemed to want to help
#1202118
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a 5:30 appointment turned into a 2 1/2 hour ordeal of waiting and waiting not only that but why on Earth should it take 50 minutes to get a pair of specs?They company does not staff their stores with enough employees and obviously do not know how to keep appointments....
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3.0
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Visionworks Customer Care
#1199966
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Visionworks - Bad store service

Office workers slow as *** tell you to wait and then works with other guest coming in the door.
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Visionworks Customer Care
#1167209
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Visionworks - Will visit again and again!

Staff was friendly, informative, very helpful as well as fast. This was my second time visiting this store and I'm sure I'll return the next time I need assistance with my vision. Thank you Visionworks! Brian H. Gretna, La.
5.0
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Customer service
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Insurance Plans Acceptance
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Product
Visionworks Customer Care
#1164387
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I have been trying to give this place the benefit of the doubt. When they want your money they collects it up front. It's been going on 2 weeks and I haven't heard on my eyeglasses or contacts so I called to get the update because they don't give you a courtesy call....
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1.2
Product
Visionworks Customer Care
I liked
  • Doctor
#1158025
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I ordered glasses about two months ago.I picked out frames and gave my perscription to the receptionist. I called the Marqette ave. location where I went for them a few different times, and I was always told they still didn't have them even after two weeks went bye,...
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Visionworks Customer Care
#1147432
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About 14 months ago, I purchased my last pair of glasses at Visionworks, and except for what seemed to be a high price, all was well. Since that time, I have lost my vision in my left eye (completely blind). While on a recent vacation, I lost the left lens out of my...
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1.0
Product
Visionworks Customer Care
I didn't like
  • Lack of service and lack of value
#1130211
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