Product: Visionworks Customer Care Clear all filters (53 of 53 reviews match)
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Visionworks in Paramus, New Jersey - Bad pre tester

This girl had my son and she has such a attitude with him she told where to sit and what to do it was horrible. I will never use her again
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Review
#1644824 Review #1644824 is a subjective opinion of poster.
Service
Visionworks Customer Care
Pros
  • At first the employees were nice till you had an issue
Reason of review
Poor customer service

Visionworks in Denton, Texas - Never doing business with them again

1.0
Details
I patiently waited 30 minutes for my turn to order contacts. Then they waited on people who came in after I did. I’ve been a customer there for 10 years. I left and went to Target and was in and out in less than 10 minutes. Target less expensive too. Bye bye Vision Works!
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Review
#1638306 Review #1638306 is a subjective opinion of poster.
Service
Visionworks Customer Care
Reason of review
Poor customer service
I called vision works 7/29/19. I spoke with Karen at Vision works on Route 22 Springfield nj. She explain they were booked and couldn't take anyone. She told me to call 7/30/19. Which i did call Vision works to come in as a walk in. I gave my policy information. That...
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Review
#1607705 Review #1607705 is a subjective opinion of poster.
Service
Visionworks Customer Care
Cons
  • Poor customer service representatives
  • Poor quality
  • Rude staff
Reason of review
Poor customer service
Tags
  • Worst Experience Ever

Visionworks in Sanford, Florida - Poor Service by Rep. Sabrina & glasses don't fit

2.0
Details
Rep. Sabrina handed my wife glasses that had a piece missing from the frame. Refused to look for replacements. I had to look at the ceiling to see my computer screen, went back , they adjusted. I now only have to look over the top pof the computer to see the screen but now I have 2 large red splotches on the bridge of my nore when I take my glasses. Sanford, Florida Store
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Review
#1598570 Review #1598570 is a subjective opinion of poster.
Service
Visionworks Customer Care
Pros
  • Large selection of frames
Cons
  • Horrible customer service
  • Poor customer service representatives
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Visionworks in North Olmsted, Ohio - Complaint

1.0
Details
I was listened too. When I called ur company number. North Olmsted mall has rude people in the drs. Office area. As a result they will not have us as customers. We went to pearl vision. They were happy to help me.
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Review
#1567324 Review #1567324 is a subjective opinion of poster.
Service
Visionworks Customer Care
Cons
  • Misconstrued information that was given to me
Reason of review
Poor customer service
Preferred solution
Let that location know. We the customer keep them in business. And we can and will go elsewhere. Which I did.
Tags
  • Horrible Service

Visionworks - If You Don't Like Your Job Give it To Someone That Really Needs One

At the Orland Park location you walk in and the few girls that work there are sitting around doing nothing. Horrible customer service!! The manager is good if you're there when she's working. This place really needs to train their workers to help people so your basically on your own. Very short answers to questions you may have and they don't tell you when your glasses will be approximately ready. This location really stinks and not even a Thank You when you purchases glasses. Go else where you will get better service!!
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Review
#1536610 Review #1536610 is a subjective opinion of poster.
Service
Visionworks Customer Care
Reason of review
Poor customer service

Visionworks - Great Consumer service

5.0
Details
The ladies that work there Lisa and Donna are so very helpful, these ladies know there job. they help me choose glasses that look fabulous on me. I was very happy with their friendliness and knowledge and my transaction was taken care pretty quick. Thank you Visionworks for your wonderful employees. Sincerely, Rosemary
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Review
#1509695 Review #1509695 is a subjective opinion of poster.
Service
Visionworks Customer Care
Pros
  • Great customer service i received
Reason of review
Great people that work at this store
Dartmouth Ma. Store: I went to the Vision Works at 10:30 and the hours are 10:00am to 7:00pm.. The store was closed due to the weather but I waited there until 11:30. Called later at 12:30 and someone finally answered the phone. So I drove all the way back there. I...
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Review
#1486223 Review #1486223 is a subjective opinion of poster.
Service
Visionworks Customer Care
Reason of review
Poor customer service

Visionworks - Horrible patient etiquette

2.2
Details
I called to verify that my glasses were indeed there after receiving a vague text. I was left on hold the first call for about 10 minutes. Hung up, called back, got Younique. Explained I was verifying if glasses were there. In the rudest, snottiest tone I was told that if I got a text, then they are in. She was condescending and needs a serious lesson in customer service. As a nurse, I would never speak to a patient that way. Will never go back to this location
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1 comment
Anonymous
#1748980

I received a text and email saying my glasses were there - Greensboro NC. When I came in the manager made some vague excuse and said it must have been a mistake.

She also said someone called me - I handed her my phone to show her no one had called from that store.

She had no idea why someone was calling me! I have purchased three pair of glasses from there in the last 3 months - the fourth pair if they ever show up will be the last.

Review
#1475829 Review #1475829 is a subjective opinion of poster.
Service
Visionworks Customer Care

Contact Visionworks Customer Service

Mailing Address:
Visionworks of America, Inc
175 E. Houston Street 11103 West Avenue
San Antonio, TX 78205
United States
Phone:
(800) 669-1183
All Visionworks Contacts

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Visionworks in Harrison, New Jersey - Appointment

2.1
Details
My appointment was for 11am I arrived early it’s 11:30 the optometrist is finishing up with a patient and one before me is also waiting. I’m sitting here wasting over 1hour possibly more because she’s not done. Meanwhile I received multiple reminders for this appointment. Visionworks has to be more considerate of their customers’ time
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Review
#1469131 Review #1469131 is a subjective opinion of poster.
Service
Visionworks Customer Care