Product: Visionworks Eye Exam Clear all filters (28 of 28 reviews match)
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Visionworks - Awesome Experience ‼

Couldn’t be more pleased! All staff were very courteous and friendly The Eye Doctor was very patient and answered all my concerns The choices for frames was extremely impressive! Overall, a Absolutely Great Experience, Would Absolutely Recommend Them‼‼Great Staff 5 Stars‼‼‼
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Review
#1478299 Review #1478299 is a subjective opinion of poster.
Product
Visionworks Eye Exam
Reason of review
Good quality

Visionworks in Baltimore, Maryland - Horrible. They had a doctor on call who looked to be 90years old.

1.2
Details
I had an eye exam appointment at the White Marsh location for 6pm. So the lady did my pretest in one of the rooms and then told me to have aseat. i sat in the back waiting area for 30mins and then proceed to ask the other customers what time was their appoint. Ine guy said 6:15, then a lady across from me said 5. WTH, you have been here for 1.5hrs. *** NO. soni went to the front desk and told the lady, this is unacceptable, and I ma leaving. She had the nerve to ask me if I want to reschedule, I told her *** no. Why would I want to come back here
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Review
#1458038 Review #1458038 is a subjective opinion of poster.
Product
Visionworks Eye Exam

Visionworks in Auburn, Washington - Failure to provide promises services

1.0
Details
Your adds plainly state that Visionworks provides eye exams and glasses for a stated priced. In your Bend Oregon store it has been months since you have been able to provide those services. That is called false advertising and I will be contacting the State Attorney's office and filing civil complaints
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Review
#1441003 Review #1441003 is a subjective opinion of poster.
Product
Visionworks Eye Exam
Reason of review
Not as described/ advertised
1.0
Details
I went to the Vision works in New Hartford, NY for a contact lens exam on 10/3/2018. The optometrist did not introduce himself but my RX says Paul George, OD. He never asked me a question. Not what I do for a living? Was I having a problem? What do I do for reading?...
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Review
#1373849 Review #1373849 is a subjective opinion of poster.
Product
Visionworks Eye Exam
Reason of review
Poor customer service
Loss
$78
Preferred solution
Let the company propose a solution
1.0
Details
I saw a "temporary" optometrist at VisionWorks for a recent eye exam to get a new Rx for my progressive bifocals. After an unusually short exam, I took the new Rx to the VisionWorks store. I brought in my own frames as the multitude of frames for sale all are very...
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Review
#1340072 Review #1340072 is a subjective opinion of poster.
Product
Visionworks Eye Exam
Cons
  • Getting the wrong rx
  • Failure to tint lenses
  • Extended wait time for glasses to arrive 16 days
Reason of review
Wrong Rx & failure to tint lenses
Loss
$60
Preferred solution
Full refund
1.8
Details

Update by user May 08, 2018

Returned to same store to get PD measurements. Was informed they don't generally give that out unless directly asked.

Upon request they immediately asked me if I intended to order glasses online in a guarded manner. I was forthcoming and explained yes as I was not...

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Review
#1250606 Review #1250606 is a subjective opinion of poster.
Product
Visionworks Eye Exam
Pros
  • Receptionist was nice
Cons
  • Withheld information to encourage a sale
Reason of review
Dishonest business practice and obscene overpricing
Loss
$500
Preferred solution
They already settled a lawsuit for this, with no company change
Tags
  • Dishonest And Overpriced
1.0
Details
Visionworks in Lancaster, PA, is the most unprofessional company that I have ever dealt with. I had an eye appointment scheduled three weeks ago for today. I get there 15 minutes early. I get checked in, I am brought back for the 1st two tests, and then am told to go...
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Review
#1244623 Review #1244623 is a subjective opinion of poster.
Product
Visionworks Eye Exam
Reason of review
Poor customer service
1.6
Details
Visionworks - Overcharged
I was charged far too much when it came down to my children's glasses! My insurance is supposed to cover eye exams and Visionworks still charged me. Then, they told me that Glasses exams were different then contact exams so that was an additional charge, each lens was...
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Review
#1224619 Review #1224619 is a subjective opinion of poster.
Product
Visionworks Eye Exam
Cons
  • Cost and how it was proceedure to double charge
Reason of review
Pricing issue
Loss
$150
Preferred solution
Let the company propose a solution
1.0
Details
I came into the Murfreesboro store to get eye exam and get glasses.Upfront I explained that they were no listed on the VSP web site so I wanted to know if they were in network or out. She did explain that so are in and there is some that aren't. I filled the...
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Review
#1212930 Review #1212930 is a subjective opinion of poster.
Product
Visionworks Eye Exam
Reason of review
Poor customer service

Contact Visionworks Customer Service

Mailing Address:
Visionworks of America, Inc
175 E. Houston Street 11103 West Avenue
San Antonio, TX 78205
United States
Phone:
(800) 669-1183
All Visionworks Contacts

Visionworks Reviews

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Visionworks reviews
1.0
Details
I had an appointment to get my eyes checked at the VisionWorks at 7727 Mall Road, Florence KY. I arrived 5 minutes before my appointment and filled out their paperwork and this person walks in and says he didn't believe that the exam he had a few days earlier was...
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2 comments
Anonymous
#1439311

I'm glad I'm not the only one who they screwed when I had an appointment.

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Review
#1199843 Review #1199843 is a subjective opinion of poster.
Product
Visionworks Eye Exam
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Teach the people in the front that customer service is important. If someone has an appointment they should NOT have to wait when someone walks in off the street. Teach people to be respectful to customers.
Tags
  • Horrible Service