Product: Visionworks Eye Exam Clear all filters (28 of 28 reviews match)
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I went to get my eye exam, which was a hassle because at that point I'd just literally started working at my current employer, and couldn't get time off. I was told that normally, the doctor leaves before the store closes. So, I scheduled a Saturday appointment. I...
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1 comment
Anonymous
#992158

I work at visionworks. We sell air optix all the time.

You can go in (provided it's been within x amount of days .. 60 in my state) and get re-fit into air optix if that's what you think you need. most people have zero problem with the aquatech ones (except for the ones who get the Aquatech 55, those have a higher rate of problems) but it happens occasionally. Just like some don't like Air Optix and some don't like Oasys.

Just tell the doctor you do'nt like them, and you want a refit. If they refuse, call the # to corporate at the bottom of your recipt.

Review
#642327 Review #642327 is a subjective opinion of poster.
Product
Visionworks Eye Exam
Reason of review
Poor customer service
They told me if I buy one pair of glasses, I would get one free pair of glasses. This store is in Eden Prairie MN. I told them I had insurance too and they confirmed that. I asked again before I left if I would get second pair free. The young lady assured me I...
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2 comments
Anonymous
#992160

No, it's not a bait and switch. That's the insurance that is doing that, not Visionworks.

Visionworks gives you 50% off the 2nd pair, and with the discount that you get on the first pair through insurance, it with the VAST majority of insurance plans ends up being less expensive than our BOGO offer.

They simply didn't explain it well enough. Though, in my experience, people seemingly would rather spend 750 for two pairs if the 2nd pair is free than 540 for two pairs, knowing that they paid for the 2nd pair..

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Review
#618666 Review #618666 is a subjective opinion of poster.
Product
Visionworks Eye Exam
Reason of review
Problems with payment

Visionworks - Eye Exam Review from New York City, New York

I was given eye exam , during exam i was told they were performing an additional test and would be giving me some medicine drops, I asked if it was included with exam they said yes then afterwords said i would have to pay 125.00 because my medical insurance deductable wasnt met so it was not included with vision benefits as explained and they refused to give me the prescription, this was clifton nj location... 5 people in my family went there and 5 lost customers
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Review
#538947 Review #538947 is a subjective opinion of poster.
Product
Visionworks Eye Exam
I was fortunate to work for Vision Works before they replaced our fascinating CEO, who understood how to motivate employees to deliver exceptional services. The VW's brand was built with pride to prosper and was a great company to work for and in the services they...
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1 comment
Anonymous
#993403

Agree 100%. Great comments.

Review
#527354 Review #527354 is a subjective opinion of poster.
Product
Visionworks Eye Exam
I went to Visionworks because of the cost of the eye exam. The ripp-off of the "buy one get one" totally changed the "deal" I was getting! Got "screwed"! 2 pairs of kids glasses without "frills" was nearly $400! Then, the $60 warranty was even more ***! The ***...
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Review
#522590 Review #522590 is a subjective opinion of poster.
Product
Visionworks Eye Exam
!!! BEWARE !!! of the Visionworks NIGHTMARE!
BEWARE!!!! I recently had an Insurance Billing error for an eye exam at Visionworks at the 2156 E. Williamsfield Rd. San Tan Mall Gilbert Arizona and after contacting my Insurance company Avesis, they stated it was an easy mistake to fix and directed me how to...
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4 comments
Anonymous
#1209002

I have not had good service from the Williams Field Road location as well. I did have a customer service rep talk down to me as well.

I am still unhappy with my glasses.

Now I have gone to this location to get an adjustment made and cannot seem to it right. I am trying Ellsworth Loop location tomorrow.

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Review
#516845 Review #516845 is a subjective opinion of poster.
Product
Visionworks Eye Exam
Loss
$40

Visionworks - UNBELIEVABLE

I just had my annual eye exam, with purchased of new pair of eye glasses of $770.10, to my highest disappointment my own MK reading glasses was left at store. On getting home, I realized that I left my reading glasses at the store. To my surprise of my trying on the new pair of my old pair was still on the counter where I left them with a sales rep but now my old glasses are missing. I will like the company to help me look into this. As a loyal customer to vision works I do not deserve to be treated like this. I want the company to look into the security cameras and see who took my glasses. I want to know where it went within the last two hours, my glasses need to be found because after coming here for many years I never thought such a thing would happen. I will like the be informed within the next 24 hours. Thank you -Titi Oladunni
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Review
#447658 Review #447658 is a subjective opinion of poster.
Product
Visionworks Eye Exam
Loss
$600
My husband went to this store for an eye exam only to be told he had an eye infection, told to get eye drops to keep them moist and then sold glasses. The glasses were the wrong prescription, due to the eye infection, and he kept going back to ask for help. The...
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2 comments
Anonymous
#787935

Thanks Kevin for posting the phone number as I can not get it from the store and absolutely cannot get any help. Took my glasses in for ADJUSTMENT and they warped the frames. This leaves me with no glasses.

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Review
#373177 Review #373177 is a subjective opinion of poster.
Product
Visionworks Eye Exam