Product: Visionworks Eyeglasses Clear all filters (72 of 72 reviews match)
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Visionworks in Orlando, Florida - Issues

Very helpful. Will call me back. Thank you
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Review
#1701385 Review #1701385 is a subjective opinion of poster.
Product
Visionworks Eyeglasses

Visionworks in Hialeah, Florida - Poor customer service

1.0
Details
We had 2 appointments and the wait time was 1.5 hours. Why schedule any appointment if they don’t have the professionalism to honor it.
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Review
#1678965 Review #1678965 is a subjective opinion of poster.
Product
Visionworks Eyeglasses
Reason of review
Not as described/ advertised
Preferred solution
Should of Ben offered a discount on the glases

Visionworks in District 20, Tennessee - Broken glasses

I have had my glasses for 14 months I went to put him on Thursday night and is it open on one of the pieces of coarse it goes behind the air that hooks to the glasses flung up across the room I go to Visionworks they tell me that that was a break that I would have to buy new prime after 14 months I should not have to buy new praying they should have replaced them at no charge was never aware of a warranty except her went back a second time and they didn’t offer to help me at all so I went to Walmart they at no charge temporarily fixed my glasses for me at no charge
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Review
#1659965 Review #1659965 is a subjective opinion of poster.
Product
Visionworks Eyeglasses
Pros
  • Employees nice
Cons
  • Quality of workmanship
Reason of review
Bad quality
Loss
$145
Preferred solution
Let the company propose a solution

Visionworks in Plymouth, Massachusetts - Wrong prescription

2.2
Details
I believe I got an incorrect prescription on both glasses and contacts which both obscenely expensive the deals weren’t really a deal
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Review
#1657923 Review #1657923 is a subjective opinion of poster.
Product
Visionworks Eyeglasses
Pros
  • At first the employees were nice till you had an issue
Cons
  • Getting glasses that i can not use
Reason of review
Prescription wrong can’t see properly
Loss
$400
Preferred solution
Full refund
Tags
  • Poor Business Model
  • Visionworks Buy One Get One Scam
  • Getting Glasses

Visionworks in Philadelphia, Pennsylvania - Never again

1.8
Details
Lens are blurry never wipe clean
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Review
#1654692 Review #1654692 is a subjective opinion of poster.
Product
Visionworks Eyeglasses
Pros
  • People were very nice and friendly
Reason of review
Bad quality
Loss
$100
Preferred solution
News lens

Visionworks in Mckinney, Texas - Both vision works stores are awful

2.5
Details
Ordered glasses on 2aug. Is now mid sept. No word and they never answer the phone. This is the location at stonebriar mall in Plano, tx. In Dallas, at the store in north park, my husband bought the insurance, fell and his glasses are broken. We walked into the store and they gave us a date to pick them up. They were not even ordered.
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Review
#1653309 Review #1653309 is a subjective opinion of poster.
Product
Visionworks Eyeglasses
Pros
  • Like the frames
Cons
  • Poor customer service representatives
Tags
  • visionworks nightmare
  • Bad Customer Service

Visionworks in Amesbury, Massachusetts - Consistently happy.

5.0
Details
I have gotten several pairs of glasses (sunglasses, progressives) and have always been 100% satisfied. They have a very good selection of frames, some REALLY affordable. If you don't have insurance they take off 40%!!!!! They have always been willing to work with what I ask, (using old frames and just getting new lenses). It takes a certain skill to make a proper progressive lense and it has been spot on every time. A pair of sunglasses broke, (I stepped on them) and they replaced them no questions asked. I will continue to be a customer for a long time!
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#1632411 Review #1632411 is a subjective opinion of poster.
Product
Visionworks Eyeglasses
Reason of review
Good quality

Bad Frames - titanium frame snapped in 5 months and VisionWorks refused to replace

The VisionWorks store in Schaumburg, IL refused to replace the Titanium glasses that snapped at the bridge as I was cleaning them. They wanted me to purchase an extended warranty for $49 to get them replaced...these glasses should have lasted more than five months...they should have lasted past the usefulness of my prescription. I will NEVER go to VisionWorks again. Stay far away. The store personnel need training in customer relationship.
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Review
#1511904 Review #1511904 is a subjective opinion of poster.
Product
Visionworks Eyeglasses
Reason of review
Bad quality
Loss
$400
Preferred solution
Let the company propose a solution

Visionworks - BOGO IS B.S.

3.0
Details
I went in for their BOGO and found 2 pair I loved, and when all was said and done they wanted 840.00. So I said "I guess your BOGO is really B.S. "And she said" well yeah". The First Lady that offered help told me that if I paid for a full pair the second pair would be free. I purchased the pair I liked best for what I expected to pay, but didn't get the second pair. I'm thinking about going back tomorrow and pushing the issue. I feel like: if you say BOGO then by golly stand by it!
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Review
#1493481 Review #1493481 is a subjective opinion of poster.
Product
Visionworks Eyeglasses
Pros
  • Selection of frames and options
Reason of review
BOGO not honored.
Loss
$400

Contact Visionworks Customer Service

Mailing Address:
Visionworks of America, Inc
175 E. Houston Street 11103 West Avenue
San Antonio, TX 78205
United States
Phone:
(800) 669-1183
All Visionworks Contacts

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Visionworks in Houston, Texas - Need to speak to someone

1.0
Details
I need to speak to someone at the corporate office as soon as possible.
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Review
#1470472 Review #1470472 is a subjective opinion of poster.
Product
Visionworks Eyeglasses