Product: Visionworks Eyeglasses Repair Clear all filters (10 of 10 reviews match)
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1.0
Details
I purchased two pairs of glasses with scratch resistent, no line bifocals, transitions, and varilux lenses for both pairs. I had a scratch on one of them and I called and spoke with the manager. The manager told me to come in and he took my glasses to the back and said...
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Review
#1395590 Review #1395590 is a subjective opinion of poster.
Service
Visionworks Eyeglasses Repair
Cons
  • Delivery time
  • Have to drive to store to see if they cover my insurance
  • Cost
Reason of review
Poor customer service
Loss
$1269
Preferred solution
Full refund
Tags
  • Poor Warranty
  • Bad Policy
  • Lens Issue
1.9
Details
Premium Nike 6052 titanium frames + my wife's frames roughly $700.00. I am needing nose pad replacements for these expensive frames. I was told they no longer have them after being sold on the service adjustments, parts, and replacement promises of the sales staff. I...
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Review
#1281549 Review #1281549 is a subjective opinion of poster.
Service
Visionworks Eyeglasses Repair
Pros
  • Employees are polite and pleasant
Cons
  • No available support poor service unwillingness to resolve
Reason of review
Poor customer service
Loss
$30
1.3
Details
I bought my glasses at the store in Calumet City, IL.Shortly after, the protective coating on my glasses began to peel and bubble. I eventually got around to taking them back in to the store. They used the insurance to repair them. About 1 week later, the coating began...
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Review
#1240328 Review #1240328 is a subjective opinion of poster.
Service
Visionworks Eyeglasses Repair
Reason of review
Bad quality
Loss
$400
Preferred solution
Let the company propose a solution
1.0
Details
The lens would pop out of the frame.Several months has passed & I'm back again for the same issue.After standing at the counter for a short time,a young man approached and muttered "pickin up"?& said nothing else.He would not look at me.I spoke up & said "good morning".
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1 comment
Anonymous
#1712610

I went here to get new glasses and they rush through everything. The receptionist tried to give me the field of vision test and wasn't very good at it.

The Dr came over and took over.I said to the Dr that I didn't need the receptionist giving me an eye exam. She just laughed.

The Dr rushed me through the whole eye exam, and it later returned out not to be accurate on one eye. I won't be going there again.

Review
#1239642 Review #1239642 is a subjective opinion of poster.
Service
Visionworks Eyeglasses Repair
Cons
  • Rude staff
  • Cheap quality - high price - rude management
Reason of review
Poor customer service
3.0
Details
This is the 2nd time I bought glasses from Visionworks . The year 2016 I purchased a pair of MUST HAVE frames. Later I damaged then and VW via insurance replaced and than the trouble began I was told that the exact frame had been discontinued but the same frame of a...
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Review
#1173983 Review #1173983 is a subjective opinion of poster.
Service
Visionworks Eyeglasses Repair
Reason of review
Order processing issue

Visionworks - Terrible for the 2nd time.

1.0
Details
1ST time they broke my frames that were perfect before they got in there hands.2nd time they got my prescription off by 25% on both eyes.Then wanted me to drive to Minneapolis Mn.in rush hour traffic to drop them off.The female named Ann at the Signal Hills mall in West St.Paul MN.Is the reason my glasses got screwed up both times 7months.Never Ever again.
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Review
#1131482 Review #1131482 is a subjective opinion of poster.
Service
Visionworks Eyeglasses Repair
Reason of review
Poor customer service
2.7
Details
Switched from LensCrafters and got screwed.No warranty. Frames were damaged and they would not repair. It's back to LensCrafters for me.
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2 comments
Anonymous
#1314234

Lenscrafters is also owned by Luxottica, the same company that owns Visionworks. They also own JC Penney Optical, Sears, Perle Vision CVenter ,and I suspect they own Korrect Optical.

Now, Luxottica is not considered to be a monopoly.

For all intents and purposes, they have a monopoly. Hello government officials.

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Review
#942939 Review #942939 is a subjective opinion of poster.
Service
Visionworks Eyeglasses Repair
Reason of review
Warranty issue
3.1
Details
I have used vision works for a very long time .I went in today to have a pair of glasses agjusted and i was refused service by the person st the storecounter . As a mater of fact i bought a pair of glasses in December from this very store. She looked inside my arm on...
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Review
#940169 Review #940169 is a subjective opinion of poster.
Service
Visionworks Eyeglasses Repair
Reason of review
Poor customer service

Visionworks Eyeglasses Repair Review

1.6
Details
Bought two pair. Had to send one pair four times and the other three times before the lab got it right. They are good now but it should never take this long to get it correct. Now I hope the glasses last.
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Review
#886933 Review #886933 is a subjective opinion of poster.
Service
Visionworks Eyeglasses Repair
Reason of review
Order processing issue

Contact Visionworks Customer Service

Mailing Address:
Visionworks of America, Inc
175 E. Houston Street 11103 West Avenue
San Antonio, TX 78205
United States
Phone:
(800) 669-1183
All Visionworks Contacts

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Visionworks reviews
Went to Vision World yesterday just for a routine adjustment been going to this place for years handed the lady my glasses for them to be adjusted and while she was adjusting the glasses she broke them and then told me they are not liable for any damages after she...
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Review
#827192 Review #827192 is a subjective opinion of poster.
Service
Visionworks Eyeglasses Repair
Reason of review
Poor customer service