120 Us Highway 22, Springfield, NJ 07081
Not resolved

I called vision works 7/29/19. I spoke with Karen at Vision works on Route 22 Springfield nj.

She explain they were booked and couldn't take anyone. She told me to call 7/30/19. Which i did call Vision works to come in as a walk in. I gave my policy information.

That Karen asked for she stated I would be put in the system so it's wouldn't take up time when. She took all my new information. I come in to my appointment. Vision works on route 22 had none of my updated information.

Leslie the the retail supervisor had no sympathey. I explained I drove an hour away. Nobody cared because my Hmo started the next day. They couldve told me all of this on the phone before I came down.

I will never go to a Vision works again because that place was the horrible. The worst experience ever with Vision works.

Product or Service Mentioned: Visionworks Customer Care.

Reason of review: Poor customer service.

Visionworks Cons: Poor quality, Poor customer service representatives, Rude staff.

  • Worst Experience Ever
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